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DEVELOPING AND MAINTAINING AFFIRMATIVE ACTION PLANS March 18, 2011
Summary: This course covers the required components of Affirmative Action Plans. Participates will gain the knowledge required to develop and maintain an Affirmative Action Plan.
Objectives: Attendees will be able to: Grasp the purpose and required content of the narrative portion of Affirmative Action Plans; Group jobs into EEO Categories; and, Gasp the requirements of the quantitative components of an Affirmative Action plan, including where to obtain statistics.
12:30 PM – 12:45 PM	Who is required to have an Affirmative Action Plan
12:45 PM – 1:00 PM	Key Components of an AAP
1:00 PM – 1:45 PM	The Narrative Analysis
1:45 PM – 2:15 PM	Job Grouping
2:15 PM – 2:45 PM	The Workforce Array
2:45 PM- 3:15 PM	Availability and Utilization Analysis
3:15 PM – 3:45 PM	Personnel Activity Analysis
3:45 PM – 4:30 PM	Adverse and Disparate Impact Analysis

CORRECTING INAPPROPRIATE EMPLOYEE BEHAVIOR April 22, 2011
Summary: This course focuses on correcting problem behavior in the workplace. Participants will gain insight into preventing the need for corrective action, investigating allegations, and skills required to solve employee behavior problems.
Objectives: Attendees will be able to: Understand management’s role in effective corrective action; Recognize ways to prevent the need for corrective action; Understand the importance of and how to thoroughly investigate allegations; Focus on correcting employee behavior vs. punishment; and Understand the problem-solving process involved in corrective action decisions and investigations.
12:30 PM – 1:00 PM	Individual Exercise Using Scenario provided
1:00 PM – 1:30 PM	Management’s Role
1:30 PM – 2:00 PM	Preventing the Need for Corrective Action
2:00 PM – 2:30 PM	Investigation Considerations
2:30 PM – 3:00 PM	Group Exercise Using Scenario Provided followed by Group Discussions with all Attendees
3:00 PM –3:15 PM	Progressive Corrective Action
3:15 PM – 3:30 PM	Written Corrective Action Notice Essentials
3:30 PM –4:00 PM	The Corrective Action Employee Session – Do’s & Don’ts
4:00 PM –4:10 PM	Problem Solving Icebreaker
4:10 PM – 4:30 PM	Corrective Action Problem Solving Steps and Considerations

HANDLING TRICKY PERSONALITIES May 20, 2011
Summary: This course covers the four basic personality types. Participants will gain the knowledge and skills required to manage diverse personalities and avoid unnecessary interpersonal conflict.
Objectives: Attendees will be able to: Understand the strengths, weaknesses and hot buttons for each personality type; Identify and understand their own personality type; and, learn the skills necessary to successfully avoid unnecessary interpersonal conflict.
12:30 PM – 1:00 PM	Identifying Your Personality Type
1:00 PM – 3:00 PM	Understanding Your Style and the Styles of Those Around You (includes group exercise)
3:00 PM – 3:30 PM	Identifying the Style of the Those That Prompt the Most Conflict
3:45 PM – 4:30 PM	Strategies for Dealing with Different Personality Behaviors
3:00 PM – 3:45 PM	Applying Tact and Skill Techniques (includes role play)

REBUILDING EMPLOYEE TRUST IN TOUGH ECONOMIC TIMES August 19, 2011
Summary: This course covers the four basic personality types. Participants will gain the knowledge and skills required to manage diverse personalities and avoid unnecessary interpersonal conflict.
Objectives: Attendees will be able to: Understand the strengths, weaknesses and hot buttons for each personality type; Identify and understand their own personality type; and, learn the skills necessary to successfully avoid unnecessary interpersonal conflict.
12:30 PM – 1:30 PM	Defining and Understanding Trust (includes group and individual exercises)
1:30 PM – 2:00 PM	The Impact of Economics
2:00 PM – 2:30 PM	Why Trust Needs to Be Rebuilt Now (includes group exercise)
2:30 PM –4:30 PM	Strategies to Rebuild Your Employees’ Trust

RETAINING YOUR BEST EMPLOYEES September 16, 2011
Summary: Participant’s will learn the importance of reducing employee turnover and tips on retaining the best employees.
Objectives: Attendees will be able to: Understand the major reasons people leave and why retention is critical; Appreciate the costs related to employee turnover; and, Understand what can be done to reduce employee turnover.
1:00 PM – 1:15 PM	Top Ten Reasons People Leave
1:15 PM – 1:30 PM	Group Discussions on Reasons People Leave
1:30 PM – 1: 35 PM	Why Retention is Critical
1:35 PM – 2:15 PM	Cost of Employee Turnover – includes cost of turnover calculation
2:15 PM – 2:20 PM	Top Ten Reasons People Stay
2:20 PM – 3:00 PM	Exercise – Small Group Discussion on what their organizations do to promote employee retention and then share with others
3:00 PM – 3:45 PM	Tips For Reducing Employee Turnover
3:45 PM – 4:45 PM	Scenario Exercise (small group discussion on scenarios presented and which retention techniques could be applied then share with entire group)
4:45 PM - 5:00 PM	Q & A

CREATING THE EXPERIENCE OF TEAMWORK October 14, 2011
Summary: This course will provide participants with the basics of successful teamwork, including the roles of leadership and team members. Appropriate behavior and required interpersonal skills are included.
Objectives: Attendees will be able to: Identify the key components of a successful team; Demonstrate positive behavior; and, Facilitate team building utilizing tools identified in this seminar.
12:30 PM – 12:45 PM	Icebreaker Exercise
12:45 PM – 1:00 PM	Creating the Experience of Teamwork
1:00 PM – 1:15 PM	The BIG Picture
1:15 PM – 2:00 PM	The 12 C’s of Successful Teams
2:00 PM – 2:30 PM	How To Manage Teams Through Change
2:30 PM – 2:45 PM	The Three Components of Trust
2:45 PM – 3:00 PM	A Bit About R-E-S-P-E-C-T
3:00 PM – 3:15 PM	Exercise: Trust and Respect
3:15 PM – 3:30 PM	“I”pediments to Successful Teamwork
3:30 PM – 4:30 PM	Guidelines for Team Relationships (Team Norms)

EFFECTIVE BUSINESS COMMUNICATION November 18, 2011
Summary: This course will provide participants with the basics of successful and professional business verbal and non-verbal communication and the knowledge of their own communication style. Barriers to effective communication and diversity issues are included.
Objectives: Attendees will be able to: Understand and identify the communication process and the speaker’s and listener’s roles; Identify the strengths and weaknesses of each mode of communication, including body language; and facilitate effective and professional business communication.
12:30 PM – 12:35 PM	Communication Defined
12:35 PM – 12:40 PM	The Communication Process
12:40 PM – 1:00 PM	Barriers to Effective Communication
1:00 PM – 1: 20 PM	Verbal Communication
1:20 PM – 1:30 PM	The Speaker’s Role
1:30 PM – 1:40 PM	The Listener’s Role (includes active listening exercise)
1:40 PM – 1:50 PM	Telephone Etiquette
1:50 PM – 2:10 PM	Written Communication
2:10 PM – 2:20 PM	Critical Times for Communicating
2:20 PM – 2:30 PM	Email Etiquette
2:30 PM – 3:15 PM	Non-Verbal Communication
3:15 PM – 3:30 PM	Diversity Issues
3:30 PM – 4:00 PM	The Importance of Feedback
4:00 PM - 4:30 PM	Communication Style Exercise