Policies and Procedures

Continuing Education Administrative Policies and Procedures
Preferred Systems, Inc.

Preferred Systems, Inc. specializes in facilitating continuing education, training, behavioral health and violence prevention programs, and minority recruitment services, to government agencies, businesses, and professional organizations.     
Presenters/Instructors

Presenters must have knowledge and expertise in the content area and take an active part in planning their presentations.

Presenters have documented qualifications that demonstrate their education and experience in the content area they are presenting. Expertise in subject matter is evaluated based on education, professional achievements and credentials, work
experience, honors, awards, professional publications, etc. Presenters participate in planning, and there is documentation of involvement in the planning of their own presentations.

An active role in planning an activity can range from the development of objectives, content outline, or teaching methods to providing input in these areas. The activity and teaching/learning materials are prepared by the presenter or prepared by the planners with input from the presenters.

Disclosure and Resolution of Personal Conflicts of Interest Policy

Having planners and presenters with relevant financial relationships or affiliations with a commercial company does not preclude involvement in a continuing education activity; however, the relationships, or lack of, must be made known to the learners in advance and in accordance with Preferred Systems, Inc. and its Continuing Education guidelines.

A relevant financial relationship is a relationship in which the individual benefits by receiving a salary, royalty, intellectual property rights, consulting fee, honoraria, ownership interest, or other financial benefit.  Financial relationships can also include “contracted research” where the institution gets the grant and manages the funds and the individual is the principal or named investigator on the grant. Preferred Systems, Inc. considers relationships of the person involved in the activity to include financial relationships of a family member.  Preferred Systems, Inc.  also considers financial relationships in any amount occurring within the past 12 months as relevant in terms of creating a conflict of interest. All financial relationships, or lack of, must be disclosed to the learners for twelve months following initiation of the relationship.

If a conflict arises as a result of the financial relationship, disclosure statements must be obtained from ALL planners and presenters to identify and resolve any potentially biasing relevant financial relationships on the part of those who have an impact on the content of the education activity. Planners or presenters who do not provide disclosure statements may not participate in the activity.

When a relevant financial relationship is identified, the provider must inform participants of the following:
Disclosure of information about provider and faculty relationships must be disclosed to participants either verbally or in writing prior to the program. The source of all support from entities with commercial interests must be disclosed to learners prior to the beginning of the educational activity. When commercial support is other than monetary support, the nature of the support must also be disclosed to learners.
Target Audience and Needs Assessment

The activity is developed in response to educational needs of potential participants. Activities are planned and implemented based on identified needs of the target audience. Educational needs include general professional issues, specific practice problems, or issues related to future trends in practice.

Data gathering for a needs assessment may include asking attendees what their needs are, analyzing the specific identified attendee population and specific professional requirements, and reviewing professional literature. Characteristics of potential learners are also considered in planning the activity.

The method/process used to identify target audience and determine needs is documented.

Education Design Documentation

Objectives

Educational objectives are written, measurable statements; objectives describe the knowledge, skills and/or attitude changes that should occur upon successful completion of the activity. Determination of the objectives is a collaborative activity between planners and presenters. The objectives are derived from the overall purpose/goal of the activity.

Learner-oriented outcomes are expressed in measurable terms, identified observable actions. Each objective has corresponding content.

Content

Content is related to and is consistent with the activity objectives and each objective has corresponding content.

Each objective has written content that is directly related to that objective. Subject matter relates to each objective. 
This outline provides information on the material that will be presented to support the intended outcome and facilitate learner achievement of the objectives.

Course Update


All courses provided by Preferred Systems, Inc. are updated in accordance to the established policies by the appropriate certification/accreditation authority.  Technical courses are updated on a yearly basis.

Non-technical courses every two years or sooner depending upon our renew committee requiring updates as identified by our course offering committee which meets bi-annually to review upcoming identified programs.

Technical/Learning Strategies

Teaching/learning strategies are congruent with content presented and support attainment of the educational objectives. Appropriate resources, materials, and delivery are to be used.

Course Evaluation Policy


Preferred Systems, Inc. will conduct a sponsor and course evaluation at the conclusion of each course. Each evaluation will address the following areas:
Evaluations will be provided to the specific accreditation/certification authority upon request.

1. COPYRIGHT POLICY
2. ADMINISTRATION OF POLICY
3. OTHER INTELLECTUAL PROPERTY
4. TANGIBLE RESEARCH PROPERTY
Preferred Systems, Inc. encourages the prompt and open exchange, for others' scholarly use, of software, firmware and
biological material resulting from research.
5. EXPLANATION OF TERMS
Preferred Systems, Inc. Grievance Policy

Preferred Systems, Inc. takes any and all complaints concerning its educational offerings seriously, wanting to provide the highest quality of educational offerings possible.  
  1. Notify the program instructor or program monitor of one’s concern.
  2. If the concern is not addressed satisfactory to the complainant, the participant is then required to address in writing their concerns to the Director of Education who will review the concern and respond to the participant in writing.
  3. The President of Preferred Systems, Inc. will review all complaints at this level.
Cost and Refund Policy for Courses with Fees Associated

Live Programs – Webinars

Fees apply per person per event.
A written request for a refund must be received by Preferred Systems two weeks prior to the start of the class. All refunds are subject to a non-refundable $10 administrative fee for continuing education courses. Should a student wish to substitute another student for their placement in that course they may do so without additional fees. Please call Preferred Systems at 888.455.7437 if you have any questions.

(Iowa) Preferred Systems will Not charge for Classroom classes in any Iowa locations).

Self-Study and Internet Courses
Refund Policy

No refund will be made for online self-study courses, except in cases where attendees are unable to access or complete an online course due to technical difficulties originating from the Preferred Systems, Inc. website or servers. To request a refund, please contact us by phone at 888.455.7437 or by email at support@preferrededuation.com.
Cancellation Policy

Preferred Systems will cancel any program that does not have enough participants to offer a viable course. Preferred Systems, Inc. will call all pre-registered participants one week prior to the date of offering.  We will also place any program cancellation notifications on our web site – www.preferrededucation.com.  Should weather be a contributing factor for calculation, all local news formats will be notified when determination of cancellation occurs as well as notification will be listed on our website www.preferrededucation.com
Attendance Policy

Attendance during the entirety of the course is mandatory in order to earn the approved amount of CEUs. Sign in and out each day to verify attendance. Presentation of picture identification is required to sign in and out. No exceptions can be made to this policy.
Grading Policy

Live Programs – Webinars
Grading is determined on a pass/fail basis depending on attendance and class participation.

Self-Study and Internet Courses
Pass score is 70% or more except for Social Worker Continuing Education Credits which is 80% or more.
Confidentiality Policy

It is the policy of Preferred Systems, Inc. to ensure that the operations, activities and business affairs of the Company and our clients are kept confidential to the greatest possible extent. If, during the course of their employment employees acquire confidential or proprietary information about Preferred Systems, Inc. and its clients, such information is to be handled in strict confidence and not to be discussed with outsiders. Employees are also responsible for the internal security of such information.

Employees found to be violating this policy are subject to disciplinary action, up to and including termination, and may also be subject to civil and/or criminal penalties for violation.

All test materials, exams, answer keys, student answers, and other course related material are kept under lock and key within the offices of Preferred Systems, Inc.
Privacy Policy
  1. Usage

    Personal Information is used by the Company for the purpose for which it was submitted. For example, if you submit your email address and other information required to subscribe to our newsletter, we will use that Personal Information to send you our newsletter. We use your IP address to help diagnose problems with our server, and to administer the Site.

    Our Site provides users the opportunity to opt-out of receiving communications from us and our partners. You can always opt-out from receiving emails from us.

    We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.
  2. Cookies

    Cookies are small data files that are stored on an Internet user’s computer by a web server. Cookies contain user information such as login ID and allow us to recognize your browser preferences.
  3. Third Parties & Links

    Our website includes links to other websites whose privacy practices may differ from those of Preferred Systems. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
  4. Security

    Preferred Systems takes reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@preferrededucation.com.
  5. Data Retention

    We may retain your Personal Data, which we collect via our company websites or third party sites and applications to fulfill the purposes outlined in this privacy policy for as long as needed, as allowed or as required by law. For instance, we may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse and fulfill and enforce our agreements. All Personal Data supplied to Preferred Systems is stored on robust and reliable systems that are continually monitored and updated as per the latest security practices for data protection.
  6. Legal Disclaimer

    We reserve the right to disclose your personally identifiable information as required by law, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party without your prior consent to do so.

    If Preferred Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  7. Legal Disclaimer

    We reserve the right to disclose your personally identifiable information as required by law, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party without your prior consent to do so.

    If Preferred Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  8. Notification of Changes

    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
  9. Consent

    By using this Site, you consent to the use, storage and disclosure of your Information by us in the manner described in this Statement. We reserve the right to make changes to this Statement from time to time and will alert you to such changes via the Notification procedure described in the preceding paragraph.
Non- Discrimination Statement

Preferred Systems, Inc. does not discriminate on the basis of race, color, national origin, religion, sex, disability, military status, sexual orientation or age.  Preferred Systems is committed to accessibility and non-discrimination in all aspects of its continuing education activities.  Participants who have special needs are encouraged to contact program organizers so that all reasonable efforts to accommodate theses needs can be made.
Contact Us

If you have any questions about any of our policies, please contact us using the information below:

Preferred Systems, Inc.
1001 State Street
Erie, PA 16501
Toll Free: 888.455.7437
support@preferrededucation.com
www.preferrededucation.com